"RM.Networks.IdentityManagement.ConfigTool has stopped working" when launching RM Unify AD Sync Config Tool
Published Date : 20 Sep 2019
Last Updated : 04 Oct 2024
Content Ref: TEC6980237
Operating System
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Summary
Explains why the error message "RM.Networks.IdentityManagement.ConfigTool has stopped working" is displayed when you try to launch the RM Unify AD Sync Config Tool.
Symptoms
When you launch the RM Unify AD Sync Config Tool, the error below is displayed:
'"RM.Networks.IdentityManagement.ConfigTool has stopped working. A problem caused the program to stop working correctly. Please close the program."
The following is also true:
User and password changes are not being synchronised to RM Unify.
The RM Unify AD Sync service is running and can be stopped and started without error.
If you see this error but cannot start the RM Unify AD Sync service without error, then you are likely to have a different issue. For this, please refer TEC3337606 in the Other Useful Articles section below.
Cause
This can occur when anti-virus software has quarantined, deleted or otherwise modified one or more .dlls used by RM Unify AD Sync. The .dlls are stored in C:\Program Files (x86)\RM\RM Unify AD Sync.
Procedure
Add C:\Program Files (x86)\RM\RM Unify AD Sync\ to the exclusions list of your anti-virus software.
Check your anti-virus console for recent events or alerts in case a file used by RM Unify AD Sync has been quarantined or modified.
If necessary, follow your established procedure for restoring the affected file.
Symptoms
