In cooperation with various government regulatory agencies, HP has announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario and HP Pavilion notebook computers, sold worldwide from March 2013 through October 2016 and/or were sold as accessories or spares or provided as replacement through Support.

The batteries have the potential to overheat, posing a fire and burn hazard to customers. The primary concern of HP is for your safety. Because affected batteries pose a fire and burn hazard, it is extremely important to check whether your battery is affected.

Please note: It is essential that you recheck your battery, even if you did so previously and were informed that it was not affected. If you have already received a replacement battery as part of the program announced in June 2016, you are not affected by this expansion.

Please go immediately to the HP Battery Recall website to check if your battery is affected by this expanded recall program.

If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook.

HP will provide a replacement battery for each verified, affected battery at no cost. You may continue to use your notebook without the battery installed by connecting the notebook to external power. To order a free replacement battery, if eligible, go to the HP Battery Recall website.

Note: Not all batteries in all HP, Compaq, HP ProBook, HP ENVY, Compaq Presario and HP Pavilion notebook computers are affected. The validation process may show that your battery is not affected by this expanded recall program, in which case you may continue to use the battery in your possession and a replacement is not necessary.

HP has put in place a process to facilitate battery validation and replacement ordering for customers with ten or more potentially affected batteries to validate. HP has developed a bulk battery validation utility which can be deployed by each individual customer, on the customer's notebook install base, to identify affected notebook serial numbers and battery part numbers. The regional Bulk Process teams will then verify the data and process the bulk order for battery replacement as applicable.

For more details and guidance through the bulk battery validation and replacement ordering process and to obtain the utility, please contact the regional Bulk Process team at EMEABulkBattery@hp.com.

If you have questions on the HP Notebook Battery Safety Recall and Replacement Program, please go to Contact Us on the HP Battery Recall website.