You are federating your RM Unify establishment and the following error message is displayed on the 'Manage Email Addresses and Matched Accounts' page:

"Sorry but an unexpected error occurred while loading the page. Please wait a moment then refresh the page".

You have waited and refreshed the page but the error re-appears.

The following can cause this error:

• An RM Unify user has already used the domain name in their password recovery email address.
• An RM Unify user has an underscore in their username.

1. As an RM Unify administrator, select 'Sync users from CSV' from the RM Unify Management Console.
2. Click 'Generate a CSV of my existing RM Unify users'.
3. Open the downloaded EstablishmentUsers.csv file.
4. Search the HomeEmailAddress column for an email address containing the domain name you wish to federate.
5. Contact the individual and ask them to log on to RM Unify and change the password recovery email address saved in their profile. A confirmation email will be sent to the new address, which the user will need to access.
6. If you are unable to contact the individual then please contact RM Cloud Support for further assistance.

1. Remove the underscore from the user's RM Unify username. 
2. If the user was CSV or manually provisioned, an RM Unify administrator can change their username via the RM Unify Management Console.
3. If the user was provisioned from RM Unify AD Sync then please update their username in your AD and allow the change to upload to RM Unify. If a change of username in AD is not possible then please contact RM Cloud Support for further assistance.