Do you have multiple RM Unify accounts but struggle to remember all the usernames and passwords?

By linking accounts you can reduce the number of usernames and passwords that you need to remember. This means that you can choose to always log on with your favourite username (perhaps the most memorable), but then be presented with all your linked accounts. You then pick which account you want to use after log on. This doesn't change how we hold your accounts. We don't attempt to consolidate your Launch Pads or your app data across the accounts, we just provide a convenient way to log on and quickly choose the account you want to use.

You can link accounts that have been provisioned by the following methods:

1. Manually via the RM Unify Management Console
2. CSV file
3. MIS Sync in Create Mode*

*Including where RM Unify Network Provisioning is also being used in conjunction with MIS Sync in Create mode at the establishment.

You cannot link accounts provisioned via RM Unify AD Sync because the username and password are controlled by the network, not RM Unify. Accounts provisioned via RM Unify AD Sync will show as sourced from LANSync in their user details. Accounts can be linked across RM Unify establishments, as long as the accounts themselves have not been provisioned via RM Unify AD Sync.

1. Log on to RM Unify using your primary linked account. 
   Note: This will be the first account to which you linked your other account(s).
2. At top right-hand side, click your username and select My Profile, Linked Accounts.
3. Find the linked account in the list and click the Remove button, as shown in the image below.

This will unlink the account immediately leaving it with the password of the account it was previously linked to.

Image showing the Remove button

The RM Unify product cannot merge accounts. You may have situations within your school whereby, for example, a manual/CSV account is provisioned in RM Unify and at a later date,  a second account is provisioned for the same user from either AD or MIS. In these situations, you can either choose to link the two (or more) accounts, or choose to delete one (or more) of them.

• AD provisioned RM Unify accounts can only be deleted via the RM Unify AD Sync service
• MIS provisioned accounts are deleted when the user's MIS record is updated with a leave date
• CSV provisioned accounts can be deleted from the Management Console or via a CSV upload

In all the cases, when the RM Unify account is deleted, all connected accounts will be deleted or unlicensed, according to the connected apps configuration/terms of use, etc.