After logging on to RM Unify, you find that you are unable to access some apps. The message that you receive (which will alter from app to app) suggests that you do not have an account yet created in that app.

For example, for Microsoft® 365™ and Google Workspace, you may see a similar type of message to:

"We're not quite ready for you. It will take a little while to create your account, please try soon".

You will also see the symptoms below for Microsoft 365:

• User listed in RM Unify is not appeared in Microsoft 365.
• User email addresses in the RM Unify console are correct but the Microsoft 365 accounts are still wrong.

1. Log on to RM Unify as an administrator and go to the App Library.
2. Search for the app in question and click it.
3. In the Support Info, click the link after 'Are users missing from <your_app>?'.
4. Check the information and click Resync Users if appropriate.

For example, you can perform a resync to Microsoft 365 from the RM Unify App Library. To do this, follow the steps below:

1. Log on to RM Unify as an administrator user and then click App Library.
2. Click any Microsoft 365 tile.
3. Under the Support Info section, click the 'Click here' link.
4. Click Resync Users.