RM Unify AD Sync Service consumes a high percentage of CPU
Published Date : 02 Sep 2014
Last Updated : 04 Oct 2024
Content Ref: TEC4069436
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Summary
Explains why RM Unify AD Sync Service may use upwards of 50% CPU.
Symptoms
The CPU usage on your RM Unify AD Sync server is running at 50-100%. When you check Task Manager, you see that the RM.Networks.IdentityManagement.Service.exe process is consuming most of the CPU usage.
If you stop the RM Unify AD Sync Service, the CPU usage drops to levels that are typical for your server.
Cause
This can affect some but not all servers with RM Unify AD Sync v2 installed. It is caused by having an AD Sync backup date in the past. A backup of AD Sync is not required.
Requirements
Stop the RM Unify AD Sync Service.
Browse to C:\Program Files (x86)\RM\RM Unify AD Sync (on 64-bit operating systems) or C:\Program Files\RM\RM Unify AD Sync (on 32-bit operating systems).
Make a copy of the RM.Networks.IdentityManagement.config file and name the backup RM.Networks.IdentityManagement.configBACKUP.
Right-click RM.Networks.IdentityManagement.config and edit the file in Notepad.
Find the line <add key="DBNextBackup" value="dd/mm/yyyy hh:mm:ss" />.
Change the year to be 2020. For example, if the DBNextBackup value is 01/08/2014 16:22:30 then change the value to be 01/08/2020 16:22:30.
Save the file.
Start the RM Unify AD Sync Service.
Use Task Manager to check the RM.Networks.IdentityManagement.Service.exe process is no longer using high CPU.
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Symptoms
