Published Date : 12 Jun 2013
Last Updated : 25 Jul 2024
Content Ref: TEC3312075
Operating System
Microsoft Office 365
Part No
(none)
Summary
Describes some steps to take if your domain fails to verify when adding it to Microsoft 365.
Symptoms
You are adding your own domain to Microsoft® 365™ and your DNS administrator has confirmed the provisional TXT or MX records have been created. You find, however, that Microsoft fails to verify the domain even though the required 72 hours have passed.
Cause
The most common reason for this is a typographical error in the TXT or MX record that Microsoft asked you to create. Although you may have asked a third party provider to create these records for you, you can still check their values using one of many free DNS tools e.g., DNSWatch.
Symptoms
