RM Support Online RM Unify Articles - Latest Published

How to create a Word (Online), Excel (Online), or PowerPoint (Online) M365 Establishment Link tile in RM Unify

Tue, 12 May 2026 11:50:10 UT

Explains how to create a Word (Online), Excel (Online), or PowerPoint (Online) M365 Establishment Link tile in RM Unify.

How to enable the Microsoft 365 Teams Assignments weekly digest using RM Unify

Fri, 20 Feb 2026 07:25:22 UT

Explains how to enable the sync of parent email addresses from RM Unify to Microsoft 365 so as to take advantage of the Teams Assignments weekly digest feature.

"PRIMARYTSAFAILEDPREVALIDATION. User: . Primary TSA failed PreProcessing with" error message in RM Unify Audit log

Mon, 29 Sep 2025 08:45:22 UT

Explains how to resolve the "PRIMARYTSAFAILEDPREVALIDATION. User: . Primary TSA failed PreProcessing with" error message in RM Unify Audit log.

RM Unify Group Sync for Google Groups

Wed, 24 Sep 2025 14:35:08 UT

Details on RM Unify Group Sync for Google Groups.

Microsoft 365 admin center advises "Your Granular admin relationship with RM EDUCATION PLC expires soon"

Tue, 06 Aug 2024 09:10:08 UT

Provides more information on changes to the Microsoft Partner Center and how that relates to RM Unify and RM Support.

RM Unify Single Logout (SLO) index article

Fri, 15 Mar 2024 07:55:19 UT

An index document with links to technical and reference articles for RM Unify Single Sign Out (SLO).

RM Unify SLO fix - Manual Safari on iOS and iPadOS

Fri, 15 Mar 2024 07:45:31 UT

Covers how end users can configure the Safari browser on iOS and iPads to allow SLO to work.

RM Unify SLO fix - Manual Firefox

Fri, 15 Mar 2024 07:45:30 UT

Covers how end users can configure the Firefox browser to allow SLO to work.

RM Unify SLO fix - Manual Safari on macOS

Fri, 15 Mar 2024 07:45:29 UT

Covers how end users can configure the Safari browser on MacOS to allow SLO to work.

RM Unify SLO fix - Intune Safari on iOS

Fri, 15 Mar 2024 07:45:28 UT

Covers how policies can be applied through Intune to the Safari browser to allow SLO to work for iOS devices.

RM Unify SLO fix - Windows GPO Firefox

Fri, 15 Mar 2024 07:45:24 UT

Covers how policies can be applied through on-premises Group Policy to the Firefox browser to allow SLO to work.

RM Unify SLO fix - Intune Firefox

Tue, 12 Mar 2024 11:39:44 UT

Covers how policies can be applied through Intune to the Firefox browser to allow SLO to work.

Security update for RM Unify AD Sync

Wed, 14 Feb 2024 11:10:03 UT

Details the release of an important update to RM Unify AD Sync which must be installed to your AD Sync server.

RM Unify AD Sync - TLS update

Wed, 14 Feb 2024 11:05:03 UT

This article provides a downloadable TLS update application which is to be run post-installation of RM Unify AD Sync on your network.

Groupcall XE error "No connection could be made because the target machine actively refused it 127.0.0.1"

Thu, 04 Jan 2024 12:05:21 UT

Explains why this error may be logged in the Groupcall Portal for a school for which the MIS Sync daily job is failing to complete.

App status labels in the RM Unify App Library

Tue, 28 Nov 2023 14:05:06 UT

Explains what each of the app status labels mean when viewing in the RM Unify App Library.

"Failed to decrypt password" error in the RM Unify User Audit log

Mon, 06 Nov 2023 11:50:09 UT

Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.

Users see an authentication prompt when accessing the Internet with RM SafetyNet User Based Filtering (UBF)

Mon, 16 Oct 2023 16:20:09 UT

Explains why one or more users are presented with a Microsoft authentication prompt when accessing the Internet with UBF.

RM Unify AD Sync registration fails with log error "An error occurred while making the HTTP request"

Tue, 26 Sep 2023 10:40:08 UT

Explains why a log error message "An error occurred while making the HTTP request to https://api.platform.rmunify.com/unifyprovisioning/identityprovider.svc" is displayed when trying to register your establishment in RM Unify AD Sync.

"Sorry but an unexpected error occurred" error message in the 'Deleted users' view of the RM Unify Management Console

Wed, 20 Sep 2023 08:30:15 UT

Explains why you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users' list of the RM Unify Management Console.

"Unexpected error" displayed when attempting to set 'User not in MIS' during RM Unify MIS linking

Fri, 21 Jul 2023 16:30:13 UT

Explains why the RM Unify admin may see the "Unexpected error" message and how to address this issue.

How to enable RM Unify MIS Sync for 'IRIS Ed:Gen'

Wed, 21 Jun 2023 14:35:31 UT

Details the steps to be followed when enabling RM Unify MIS Sync for 'IRIS Ed:Gen'.

Troubleshooting RM Unify MIS Sync with Groupcall XE (Arbor, Scholarpack, Juniper Horizons)

Thu, 15 Jun 2023 12:50:22 UT

Details the troubleshooting steps required for investigating sync issues (sync stopped, missing users, data, etc.) with Groupcall XE (cloud-based Xporter).

RM Unify Network Agent error "Access to the path 'Interop.ActiveDs.dll' is denied"

Thu, 01 Jun 2023 09:35:26 UT

Explains why the RM Unify Network Agent log reports the error message "Exception: System.UnauthorizedAccessException: Access to the path 'Interop.ActiveDs.dll' is denied."

RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing..."

Thu, 25 May 2023 13:50:02 UT

Explains why the RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing which is preventing the creation of new Users. You will need to increase the in RoleOURoots.xml."

RM Unify Network Provisioning - How to write deleted information to AD accounts

Mon, 22 May 2023 10:25:13 UT

Explains how to configure the Network Agent to populate AD user accounts with deleted information from their linked RM Unify account.

Moving from SIMS to SIMS Connected with RM Unify MIS Sync enabled

Thu, 18 May 2023 12:40:05 UT

Details the steps required to move a site from using SIMS on-premises to SIMS Connected where they are using RM Unify MIS Sync.

RM Unify Network Provisioning - How to upgrade Network Agent v1 to v2

Mon, 15 May 2023 10:02:57 UT

Explains how to upgrade an existing installation of Network Agent v1 to v2.

SMTP authentication is blocked for RM Unify customers

Wed, 22 Feb 2023 11:10:08 UT

Explains why SMTP authentication is blocked for RM Unify customers.

RM Unify status page

Fri, 03 Feb 2023 10:45:03 UT

Details the RM Unify status page, its functions and where to find it.

How to set up Seneca Learning with an RM Unify federated Microsoft 365 domain

Fri, 03 Feb 2023 10:10:23 UT

Explains how to enable authentication to Seneca Learning where the Microsoft 365 domain is federated to RM Unify.

Error message "External licences aren't supported by this app" displayed when installing the Arbor Finance tile to RM Unify

Wed, 13 Jul 2022 12:00:13 UT

Explains why the error message "External licences aren't supported by this app" appears when installing the Arbor Finance tile to RM Unify.

How to configure RM Unify MFA with trusted IP addresses

Thu, 30 Jun 2022 11:40:10 UT

Explains how to configure RM Unify MFA with trusted IP ranges so that MFA is bypassed on devices in the trusted range.

RM Unify Network Provisioning - How to change the home folder location for new users

Fri, 18 Mar 2022 16:15:05 UT

Describes the process of changing where the Network Agent creates and sets home folders for new users.

Change RM Unify email addresses in bulk

Thu, 17 Mar 2022 13:10:15 UT

Details the requirements and behaviour of changing RM Unify user email addresses in bulk.

Arbor Finance and RM Unify

Mon, 29 Nov 2021 10:00:06 UT

Explains how RM Unify users link to Arbor Finance.

Preparing your Chromebook for SSO to RM Unify

Mon, 29 Nov 2021 09:20:02 UT

Describes how to apply RM Unify SSO settings in the Google Admin Console to make your Chromebook users automatically sign in to RM Unify.

How to update your RM Unify establishment with a new DfE number

Fri, 27 Aug 2021 19:15:05 UT

Explains when you might need to, as well as how to, update your RM Unify establishment with a new 'Department for Education' (DfE) number, or code.

Grace period and restore functionality for MIS-provisioned RM Unify accounts

Mon, 23 Aug 2021 15:10:03 UT

Explains how the grace period and restore functionality works within RM Unify and how to apply them to MIS-provisioned user accounts.

How to enable RM Unify MIS Sync for Arbor

Fri, 06 Aug 2021 17:25:09 UT

Details the steps to be followed when enabling RM Unify MIS Sync for Arbor.

Microsoft 365 user licence assignments with RM Unify

Wed, 31 Mar 2021 08:10:19 UT

Details the Microsoft 365 user licensing options available when federated to RM Unify.

An unexpected Google user account is shown as the author of changes in the Google Workspace Admin Audit log

Tue, 30 Mar 2021 12:00:05 UT

Explains why an unexpected admin account is listed as the author of changes in the Google Workspace Admin Audit log.

Error "PRIMARYTSAFAILEDPROCESSING User: Unable to create folder." in RM Unify Audit log

Fri, 26 Feb 2021 15:35:06 UT

Explains the causes of the RM Unify Audit log error "Unable to create folder."

RM Unify Group Sync for Microsoft 365 education classes

Fri, 05 Feb 2021 16:35:07 UT

Provides details on RM Unify Group Sync for Microsoft 365 education classes and their use with Microsoft Teams.

Linking MIS records to RM Unify user accounts

Mon, 18 Jan 2021 11:55:06 UT

Outlines the process of linking MIS records to RM Unify user accounts.

FAQ for RM Unify Group Sync

Fri, 29 May 2020 09:50:07 UT

Details some of the common questions asked about RM Unify Group Sync when used to sync Microsoft 365 and Google Workspace Groups and/or Classes.

How to create a Microsoft Teams tile in RM Unify

Mon, 27 Apr 2020 13:15:03 UT

Details the steps required to create an RM Unify tile for Microsoft Teams which allows the user to be signed in automatically with no additional authentication required.

Remote teaching and learning with RM Unify, Microsoft 365 and Google Workspace

Mon, 16 Mar 2020 12:35:11 UT

Details some of the preparation, configuration and setup that an RM Unify administrator needs to consider to allow users to work remotely (i.e during school closures).

Teaching Staff appear as Non-Teaching Staff in RM Unify with MIS Sync

Tue, 12 Nov 2019 14:55:25 UT

Covers the issue of Teaching Staff in MIS coming through to RM Unify as Non-Teaching Staff and how to resolve.

Troubleshooting with RM Unify Network Provisioning

Thu, 17 Oct 2019 13:55:38 UT

Provides general troubleshooting information.