RM Support Online RM Unify Articles - Latest Published

How to enable the Microsoft 365 Teams Assignments weekly digest using RM Unify

Fri, 20 Feb 2026 07:25:22 UT

Explains how to enable the sync of parent email addresses from RM Unify to Microsoft 365 so as to take advantage of the Teams Assignments weekly digest feature.

"PRIMARYTSAFAILEDPREVALIDATION. User: . Primary TSA failed PreProcessing with" error message in RM Unify Audit log

Mon, 29 Sep 2025 08:45:22 UT

Explains how to resolve the "PRIMARYTSAFAILEDPREVALIDATION. User: . Primary TSA failed PreProcessing with" error message in RM Unify Audit log.

RM Unify Group Sync for Google Groups

Wed, 24 Sep 2025 14:35:08 UT

Details on RM Unify Group Sync for Google Groups.

Microsoft 365 admin center advises "Your Granular admin relationship with RM EDUCATION PLC expires soon"

Tue, 06 Aug 2024 09:10:08 UT

Provides more information on changes to the Microsoft Partner Center and how that relates to RM Unify and RM Support.

RM Unify Single Logout (SLO) index article

Fri, 15 Mar 2024 07:55:19 UT

An index document with links to technical and reference articles for RM Unify Single Sign Out (SLO).

RM Unify SLO fix - Manual Safari on iOS and iPadOS

Fri, 15 Mar 2024 07:45:31 UT

Covers how end users can configure the Safari browser on iOS and iPads to allow SLO to work.

RM Unify SLO fix - Manual Firefox

Fri, 15 Mar 2024 07:45:30 UT

Covers how end users can configure the Firefox browser to allow SLO to work.

RM Unify SLO fix - Manual Safari on macOS

Fri, 15 Mar 2024 07:45:29 UT

Covers how end users can configure the Safari browser on MacOS to allow SLO to work.

RM Unify SLO fix - Intune Safari on iOS

Fri, 15 Mar 2024 07:45:28 UT

Covers how policies can be applied through Intune to the Safari browser to allow SLO to work for iOS devices.

RM Unify SLO fix - Windows GPO Firefox

Fri, 15 Mar 2024 07:45:24 UT

Covers how policies can be applied through on-premises Group Policy to the Firefox browser to allow SLO to work.

RM Unify SLO fix - Intune Firefox

Tue, 12 Mar 2024 11:39:44 UT

Covers how policies can be applied through Intune to the Firefox browser to allow SLO to work.

Security update for RM Unify AD Sync

Wed, 14 Feb 2024 11:10:03 UT

Details the release of an important update to RM Unify AD Sync which must be installed to your AD Sync server.

RM Unify AD Sync - TLS update

Wed, 14 Feb 2024 11:05:03 UT

This article provides a downloadable TLS update application which is to be run post-installation of RM Unify AD Sync on your network.

Groupcall XE error "No connection could be made because the target machine actively refused it 127.0.0.1"

Thu, 04 Jan 2024 12:05:21 UT

Explains why this error may be logged in the Groupcall Portal for a school for which the MIS Sync daily job is failing to complete.

App status labels in the RM Unify App Library

Tue, 28 Nov 2023 14:05:06 UT

Explains what each of the app status labels mean when viewing in the RM Unify App Library.

"Failed to decrypt password" error in the RM Unify User Audit log

Mon, 06 Nov 2023 11:50:09 UT

Explains the cause of the error "Failed to decrypt password" in the RM Unify User Audit log.

Users see an authentication prompt when accessing the Internet with RM SafetyNet User Based Filtering (UBF)

Mon, 16 Oct 2023 16:20:09 UT

Explains why one or more users are presented with a Microsoft authentication prompt when accessing the Internet with UBF.

RM Unify AD Sync registration fails with log error "An error occurred while making the HTTP request"

Tue, 26 Sep 2023 10:40:08 UT

Explains why a log error message "An error occurred while making the HTTP request to https://api.platform.rmunify.com/unifyprovisioning/identityprovider.svc" is displayed when trying to register your establishment in RM Unify AD Sync.

"Sorry but an unexpected error occurred" error message in the 'Deleted users' view of the RM Unify Management Console

Wed, 20 Sep 2023 08:30:15 UT

Explains why you may see a "Sorry but an unexpected error occurred" error message when viewing the 'Deleted users' list of the RM Unify Management Console.

"Unexpected error" displayed when attempting to set 'User not in MIS' during RM Unify MIS linking

Fri, 21 Jul 2023 16:30:13 UT

Explains why the RM Unify admin may see the "Unexpected error" message and how to address this issue.

How to enable RM Unify MIS Sync for 'IRIS Ed:Gen'

Wed, 21 Jun 2023 14:35:31 UT

Details the steps to be followed when enabling RM Unify MIS Sync for 'IRIS Ed:Gen'.

Troubleshooting RM Unify MIS Sync with Groupcall XE (Arbor, Scholarpack, Juniper Horizons)

Thu, 15 Jun 2023 12:50:22 UT

Details the troubleshooting steps required for investigating sync issues (sync stopped, missing users, data, etc.) with Groupcall XE (cloud-based Xporter).

RM Unify Network Agent error "Access to the path 'Interop.ActiveDs.dll' is denied"

Thu, 01 Jun 2023 09:35:26 UT

Explains why the RM Unify Network Agent log reports the error message "Exception: System.UnauthorizedAccessException: Access to the path 'Interop.ActiveDs.dll' is denied."

RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing..."

Thu, 25 May 2023 13:50:02 UT

Explains why the RM Unify Network Provisioning Test Tool reports an error "The performance of the Active Directory is slowing which is preventing the creation of new Users. You will need to increase the in RoleOURoots.xml."

RM Unify Network Agent error: Unable to connect to the remote server. No connection could be made

Mon, 22 May 2023 11:00:05 UT

Explains the cause of this error: "An error occurred while sending the request. System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it".

RM Unify Network Provisioning - How to write deleted information to AD accounts

Mon, 22 May 2023 10:25:13 UT

Explains how to configure the Network Agent to populate AD user accounts with deleted information from their linked RM Unify account.

RM Unify Audit log error "Disable AD User: OBJECTNOTFOUND ... RM Unify user has been removed from the establishment"

Mon, 22 May 2023 00:00:04 UT

Explains the cause of the RM Unify Audit log error "Disable AD User: OBJECTNOTFOUND. User: (username). RM Unify user has been removed from the establishment - A User with the specified ID could not be found".

Moving from SIMS to SIMS Connected with RM Unify MIS Sync enabled

Thu, 18 May 2023 12:40:05 UT

Details the steps required to move a site from using SIMS on-premises to SIMS Connected where they are using RM Unify MIS Sync.

How to connect an existing RM Easimaths site to RM Unify

Thu, 18 May 2023 08:35:07 UT

Explains how to integrate an existing RM Easimaths site, the users, and data, to RM Unify.

RM Unify Network Provisioning - How to upgrade Network Agent v1 to v2

Mon, 15 May 2023 10:02:57 UT

Explains how to upgrade an existing installation of Network Agent v1 to v2.

User matching screen shows some users as New instead of Existing when re-federating to Microsoft 365

Wed, 26 Apr 2023 15:25:13 UT

Explains why some existing RM Unify users with existing Microsoft 365 (M365) accounts are showing as New instead of Existing in the user matching screen during M365 federation.

Default permissions in Google Groups created by RM Unify

Fri, 24 Mar 2023 13:50:04 UT

Details the customised pemissions assigned to Google Groups created by RM Unify.

"SUCCESSWITHISSUES. CC4 reported the User was not created but on inspection the User is in CC4" message in RM Unify Audit log

Mon, 13 Mar 2023 11:30:03 UT

Explains the cause of the RM Unify Audit log message "SUCCESSWITHISSUES. CC4 reported the User was not created but on inspection the User is in CC4".

How to change the RM Unify establishment display name

Tue, 07 Mar 2023 16:25:07 UT

Explains how to change the display name of your RM Unify establishment.

Error when changing RM Unify email addresses in bulk

Mon, 06 Mar 2023 17:55:23 UT

Explains why an error message is received when changing email addresses in bulk via a csv file in RM Unify.

SMTP authentication is blocked for RM Unify customers

Wed, 22 Feb 2023 11:10:08 UT

Explains why SMTP authentication is blocked for RM Unify customers.

PRIMARYTSAFAILEDPROCESSING. User.... Current connection to Active Directory has corrupted in RM Unify User Audit Log

Fri, 03 Feb 2023 11:50:06 UT

Explains the workaround to be performed for the RM Unify Audit log error "PRIMARYTSAFAILEDPROCESSING. User.... Current connection to Active Directory has corrupted."

RM Unify status page

Fri, 03 Feb 2023 10:45:03 UT

Details the RM Unify status page, its functions and where to find it.

How to set up Seneca Learning with an RM Unify federated Microsoft 365 domain

Fri, 03 Feb 2023 10:10:23 UT

Explains how to enable authentication to Seneca Learning where the Microsoft 365 domain is federated to RM Unify.

Re-authorise RM Unify access to Google Workspace

Fri, 13 Jan 2023 11:15:14 UT

Explains how to re-authorise RM Unify access to your domain in Google Workspace.

"External licences are not supported for this app" error shown when attempting to install an app from the RM Unify App Library

Wed, 14 Sep 2022 18:45:26 UT

Explains why it is not possible to buy an app, or to connect to an existing app licence, when installing a paid-for app in the RM Unify App Library.

RM Unify accounts are unexpectedly provisioned for staff who are 'off roll' in Arbor

Wed, 14 Sep 2022 12:40:45 UT

Explains why some staff users get RM Unify accounts unexpectedly provisioned when they have left the school and have been deleted from the Arbor MIS.

RM Unify AD Sync assigns the wrong email address override to an RM Unify user

Wed, 14 Sep 2022 11:50:10 UT

Explains why RM Unify AD Sync assigns the wrong email address to an RM Unify user account.

Google audit log reports multiple 'Password change' events for RM Unify users

Fri, 02 Sep 2022 09:20:10 UT

Explains why the Google audit log reports many 'Password change' events for RM Unify users.

RM Unify Network Provisioning - How to stop the Network Agent configuring home folders for new users

Fri, 19 Aug 2022 19:40:11 UT

Explains how to stop the Network Agent from creating and configuring home folders when it creates a new user.

RM Unify Network Provisioning - Users moving between RM Unify establishments with multi-site network provisioning

Fri, 19 Aug 2022 12:50:27 UT

Describes the expected behaviour when one or more users move between RM Unify establishments sharing the same Active Directory and configured for multi-site network provisioning.

"Error 1923. Service RM Unify AD Sync Sync Service could not be installed" error displayed when installing RM Unify Ad Sync

Thu, 11 Aug 2022 16:55:08 UT

Explains why the error message "Error 1923. Service RM Unify AD Sync Sync Service (RM Unify AD Sync Service) could not be installed. Verify that you have sufficient privileges to install system services." is displayed when installing RM Unify Ad Sync.

How to add and remove child sites from multi-site RM Unify AD Sync

Tue, 09 Aug 2022 10:50:04 UT

Explains how to add and remove child sites from multi-site RM Unify AD Sync.

The N1, N2 and Reception year groups in RM Unify all contain the same users

Wed, 13 Jul 2022 12:50:04 UT

Explains why RM Unify will put all your N1, N2 and Reception users into the same groups.

Error message "External licences aren't supported by this app" displayed when installing the Arbor Finance tile to RM Unify

Wed, 13 Jul 2022 12:00:13 UT

Explains why the error message "External licences aren't supported by this app" appears when installing the Arbor Finance tile to RM Unify.