RM Support Online Community Connect 4 Articles - Latest Publishedhttp://support.rm.com/supportKeep current with all new RM Support Online Community Connect 4 Articlesen-gb240Changes to Kerberos Encryption in Jan, Apr and Jul '26 Windows UpdatesTue, 12 May 2026 11:50:13 UTUnderstanding the January, April and July's Windows Updates and how they change Kerberos Encryption.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC10644309&nav=0&referrer=rssRM CC4 Windows 10 Extended Security Updates (ESU)Fri, 19 Sep 2025 14:05:19 UTDownload and instructions for deploying Microsoft Windows 10 Extended Security Updates on CC4 networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN10392198&nav=0&referrer=rssExtended Security Updates (ESU) for Windows 10Fri, 19 Sep 2025 13:30:19 UTAn introduction and overview of Microsoft's Extended Security Updates for Windows 10.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC10395885&nav=0&referrer=rssRM CC5 Readiness Tool for CC4 computersThu, 09 Jan 2025 14:30:05 UTProvides a download of the CC5 Readiness Tool for Community Connect 4 (CC4) computers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN10030727&nav=0&referrer=rssDisable NTLM authenticationMon, 06 Jan 2025 11:30:04 UTA how-to guide to disable NTLM authentication before Microsoft disables NTLM.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9937616&nav=0&referrer=rssUsing RM SSL Connect (f5) VPN client on an off-site CC4 computerTue, 08 Oct 2024 14:10:12 UTA guide on how to use RM SSL Connect VPN client on a CC4 computer when the computer is off-site.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9951471&nav=0&referrer=rssCC4 Access: Remote Desktop Web Client v2Wed, 19 Jun 2024 10:40:20 UTProvides information on Microsoft updating their web client package used in CC4 Access (HTML5) web client.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9802117&nav=0&referrer=rssCC4 update for Google Chrome [CC4UPD227]Thu, 07 Dec 2023 15:25:07 UTProvides a CC4 Google Chrome policy update to block URLs and allow/block installation of extensions in a browser.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN9477624&nav=0&referrer=rssMoving from Windows Server 2012R2Mon, 09 Oct 2023 13:45:04 UTProvides information for customers who have Windows Server 2012 which goes end of life in October 2023.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS9365744&nav=0&referrer=rssCC4 - Student and Staff users are able to add extensions in Google Chrome without any restrictionsWed, 04 Oct 2023 15:55:27 UTExplains why Student and Staff users are able to add extensions in Google Chrome without any restrictions.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9397547&nav=0&referrer=rssWindows 10 v22H2 for CC4 Release NoteFri, 19 May 2023 10:55:13 UTProvides a download of the Release Note for Windows 10 v22H2 on Community Connect 4 (CC4) networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN9166687&nav=0&referrer=rssRM Support - EFS scan toolTue, 07 Feb 2023 12:45:08 UTProvides workaround to mitigate the risk of some backup software not being able to backup files that have been encrypted with the Encrypting File System (EFS) on Windows.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN9015040&nav=0&referrer=rssUpdate RM Cloud Backup (R) VMware configuration exportFri, 03 Feb 2023 12:50:08 UTExplains how to update VMware virtual machine configuration export script.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9006168&nav=0&referrer=rssCC4 update for Google Chrome [CC4UPD226]Fri, 02 Dec 2022 13:20:07 UTProvides a CC4 Google Chrome policy update to block URLs.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8905124&nav=0&referrer=rssImportant CC4 network security hardening update [CC4UPD223]Tue, 15 Nov 2022 11:55:12 UTProvides an important update for CC4 network security hardening.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7297764&nav=0&referrer=rssDriver Update 152 for Community Connect 4 networks [CC4DRV152]Mon, 10 Oct 2022 15:50:05 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 450 G9 Notebook PC.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8747049&nav=0&referrer=rssCC4 OneDrive Sync client - Release note and general informationWed, 28 Sep 2022 10:50:05 UTProvides information about the new OneDrive Sync client for CC4.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8782175&nav=0&referrer=rssIntune (Endpoint Manager) - Google Chrome browser is now supported for configurationThu, 05 May 2022 14:00:07 UTDescribes the latest update to Intune (Endpoint Manager) to allow the Google Chrome browser to be more easily configured.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8532747&nav=0&referrer=rssDriver Update 151 for Community Connect 4 networks [CC4DRV151]Tue, 22 Mar 2022 11:00:13 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 455 G8 Notebook PC.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8404626&nav=0&referrer=rssWindows 10 v21H2 for CC4 Release NoteWed, 02 Mar 2022 15:20:07 UTProvides a download of the Release Note for Windows 10 v21H2 on Community Connect 4 (CC4) networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8426265&nav=0&referrer=rssWSUS 3.0 SP2 (Windows Server 2008R2) has stopped synchronising and downloading updates since 10 January 2022Tue, 25 Jan 2022 14:07:36 UTProvides information on WSUS 3.0 SP2.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8356342&nav=0&referrer=rssImportant CC4 update to fix issues in CC4 Access servers [CC4UPD224]Wed, 19 Jan 2022 10:10:11 UTEnables UAC, fixes issues with My Connect and delivers latest Client Security Module on CC4 Access servers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7601302&nav=0&referrer=rssJanuary 2022 Patch Tuesday updates may result in DC (domain controller) boot-loop issuesFri, 14 Jan 2022 09:30:09 UTProvides information about recent updates that may cause DCs (domain controllers) to enter a boot-loop.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8331756&nav=0&referrer=rssRM advice about the 'Log4j 2' (December 2021) vulnerability (CVE-2021-44228)Mon, 13 Dec 2021 13:20:12 UTInformation on a recently discovered vulnerability in the open-source Java logging library.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8298444&nav=0&referrer=rssDriver Update 149 for Community Connect 4 networks [CC4DRV149]Fri, 05 Nov 2021 10:30:10 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 440 G8 Notebook PC.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8202971&nav=0&referrer=rssImportant CC4 update for 'Point-and-Print' restrictions [CC4UPD225]Fri, 01 Oct 2021 12:45:07 UTAllows printer mappings to work for all the users after the issues with August 2021 (and later) Microsoft updates.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8134870&nav=0&referrer=rssDriver Update 150 for Community Connect 4 networks [CC4DRV150]Fri, 03 Sep 2021 09:35:08 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support to all computers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8094752&nav=0&referrer=rsseSafe to Smoothwall Monitor migration - RM provided toolMon, 16 Aug 2021 14:00:08 UTProvides a tool to help RM customers needing to migrate from eSafe to Smoothwall Monitor.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8066677&nav=0&referrer=rssDriver Update 148 for Community Connect 4 networks [CC4DRV148]Tue, 10 Aug 2021 10:20:05 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support to all computers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8059536&nav=0&referrer=rssDriver Update 147 for Community Connect 4 networks [CC4DRV147]Wed, 21 Jul 2021 18:25:05 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProDesk 400 G7 SFF Pentium.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8029501&nav=0&referrer=rssList of application packages validated by RM on Windows 10 for use with CC4 and SCCMWed, 14 Jul 2021 09:00:11 UTProvides a PDF with a list of application packages validated by RM on Windows 10 for use with CC4 and SCCM.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8003048&nav=0&referrer=rssDriver Update 146 for Community Connect 4 networks [CC4DRV146]Thu, 17 Jun 2021 16:05:08 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProDesk 400 G7 SFF.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7951382&nav=0&referrer=rssDriver Update 145 for Community Connect 4 networks [CC4DRV145]Wed, 19 May 2021 09:05:05 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 450 G8.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7876469&nav=0&referrer=rssCC4 Access Security and pen testingMon, 10 May 2021 13:30:19 UTProvides a statement on the security of CC4 Access.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS7871100&nav=0&referrer=rssWindows 10 v20H2 for CC4 Release NoteMon, 29 Mar 2021 09:00:11 UTProvides a download of the Release Note for Windows 10 20H2 on Community Connect 4 (CC4) networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7799856&nav=0&referrer=rssMicrosoft Teams desktop app displays the message "Teams needs an update"Tue, 23 Mar 2021 17:40:07 UTExplains why the Microsoft Teams desktop app displays the banner message "Teams needs an update".http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7761854&nav=0&referrer=rssRM advice on the recent Exchange On-prem 'Out-of-Band' patches (March 2021)Thu, 04 Mar 2021 09:55:11 UTProvides advice on a number of Exchange CVEs.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS7765768&nav=0&referrer=rssRM Tutor 6.1 v4 User Guide, Release Note and Quick Start guidesWed, 17 Feb 2021 17:00:14 UTProvides User Guide, Release Note and Quick Start guides for RM Tutor 6.1 v4.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7692475&nav=0&referrer=rssIntune - Reporting optionsFri, 05 Feb 2021 15:50:07 UTProvides advice for customers on the reporting options in Endpoint Manager.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7715484&nav=0&referrer=rssDriver Update 144 for Community Connect 4 networks [CC4DRV144]Tue, 19 Jan 2021 13:50:26 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 440 G7.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7677187&nav=0&referrer=rssError "Input string was not in correct format" displayed when setting search provider in Microsoft Edge for CC4 packageThu, 03 Dec 2020 00:00:13 UTProvides an update to use the search provider in Microsoft Edge (Chromium) policy settings.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7613651&nav=0&referrer=rssDriver Update 143 for Community Connect 4 networks [CC4DRV143]Wed, 25 Nov 2020 12:50:05 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 455 G7.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7600972&nav=0&referrer=rssMicrosoft Office changes for October 2020 - Office 2010 EOL and connectivity to M365Wed, 07 Oct 2020 13:10:09 UTProvides information on the upcoming changes for Microsoft Office in October 2020.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS7521559&nav=0&referrer=rssDriver Update 142 for Community Connect 4 networks [CC4DRV142]Wed, 07 Oct 2020 09:25:05 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 450 G7.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7503229&nav=0&referrer=rssRM advice on the recent Netlogon 'elevation of privilege' vulnerability (August 2020)Thu, 13 Aug 2020 19:05:05 UTProvides advice on CVE-2020-1472.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS7429012&nav=0&referrer=rssRM advice on the recent 'wormable' DNS server vulnerability (July 2020)Wed, 15 Jul 2020 12:40:09 UTProvides advice on CVE-2020-1350.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS7394520&nav=0&referrer=rssCC4 Access - Self-Service Password ResetMon, 27 Apr 2020 12:00:13 UTDownload article explaining the CC4 Access - Self-Service Password Reset utility.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7285854&nav=0&referrer=rssWindows 10 v1909 for CC4 Release NoteWed, 18 Mar 2020 10:40:04 UTA download of the Release Note for Windows 10 v1909 on Community Connect 4 (CC4) networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7219130&nav=0&referrer=rssEnd of support for Roaming User Profiles in Community Connect 4 networksMon, 16 Mar 2020 13:35:06 UTInformation regarding the end of support for Roaming User Profiles in Community Connect 4 networks.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS7223908&nav=0&referrer=rssImportant CC4 update for CC4 Access Security Hardening [CC4UPD221]Thu, 20 Feb 2020 13:25:20 UTImproves the security on CC4 Access servers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7118846&nav=0&referrer=rss