http://support.rm.com/supportKeep current with all new RM Support Online Community Connect 4 Articlesen-gb240Fri, 19 Sep 2025 14:05:19 UTDownload and instructions for deploying Microsoft Windows 10 Extended Security Updates on CC4 networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN10392198&nav=0&referrer=rssFri, 19 Sep 2025 13:30:19 UTAn introduction and overview of Microsoft's Extended Security Updates for Windows 10.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC10395885&nav=0&referrer=rssThu, 09 Jan 2025 14:30:05 UTProvides a download of the CC5 Readiness Tool for Community Connect 4 (CC4) computers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN10030727&nav=0&referrer=rssMon, 06 Jan 2025 11:30:04 UTA how-to guide to disable NTLM authentication before Microsoft disables NTLM.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9937616&nav=0&referrer=rssTue, 08 Oct 2024 14:10:12 UTA guide on how to use RM SSL Connect VPN client on a CC4 computer when the computer is off-site.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9951471&nav=0&referrer=rssWed, 19 Jun 2024 10:40:20 UTProvides information on Microsoft updating their web client package used in CC4 Access (HTML5) web client.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9802117&nav=0&referrer=rssThu, 07 Dec 2023 15:25:07 UTProvides a CC4 Google Chrome policy update to block URLs and allow/block installation of extensions in a browser.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN9477624&nav=0&referrer=rssMon, 09 Oct 2023 13:45:04 UTProvides information for customers who have Windows Server 2012 which goes end of life in October 2023.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS9365744&nav=0&referrer=rssWed, 04 Oct 2023 15:55:27 UTExplains why Student and Staff users are able to add extensions in Google Chrome without any restrictions.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9397547&nav=0&referrer=rssFri, 19 May 2023 10:55:13 UTProvides a download of the Release Note for Windows 10 v22H2 on Community Connect 4 (CC4) networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN9166687&nav=0&referrer=rssWed, 19 Apr 2023 12:35:15 UTExplains why when opening Google Chrome on a CC4 computer it causes the Settings app to open the default app selection screen.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9123193&nav=0&referrer=rssWed, 19 Apr 2023 10:50:08 UTLists the user and computer policy changes that are included in the CC4 Windows 10 v22H2 Client Pack and describes how to add these to the existing custom policies.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9120959&nav=0&referrer=rssTue, 21 Mar 2023 16:45:13 UTProvides information about the SSL connect on CC4-managed devices.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9089865&nav=0&referrer=rssTue, 07 Feb 2023 12:45:08 UTProvides workaround to mitigate the risk of some backup software not being able to backup files that have been encrypted with the Encrypting File System (EFS) on Windows.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN9015040&nav=0&referrer=rssFri, 03 Feb 2023 12:50:08 UTExplains how to update VMware virtual machine configuration export script.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC9006168&nav=0&referrer=rssWed, 01 Feb 2023 15:05:04 UTProvides anti-virus exclusions required for Redstor Pro ESE and Redstor Instant Data.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8786287&nav=0&referrer=rssFri, 13 Jan 2023 11:05:23 UTExplains why some computer GPOs may not apply with a SceCli error Event ID 1001 and provides a workaround for the issue.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8968991&nav=0&referrer=rssFri, 02 Dec 2022 13:20:07 UTProvides a CC4 Google Chrome policy update to block URLs.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8905124&nav=0&referrer=rssTue, 15 Nov 2022 11:55:12 UTProvides an important update for CC4 network security hardening.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7297764&nav=0&referrer=rssThu, 10 Nov 2022 17:05:11 UTProvides advice about a known issue if domain controllers are not patched to the same October 2022 level.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8878929&nav=0&referrer=rssMon, 10 Oct 2022 15:50:05 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 450 G9 Notebook PC.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8747049&nav=0&referrer=rssMon, 03 Oct 2022 12:10:16 UTProvides a video explaining the steps you need to take to change a pupil's password.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8792455&nav=0&referrer=rssWed, 28 Sep 2022 10:50:05 UTProvides information about the new OneDrive Sync client for CC4.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8782175&nav=0&referrer=rssMon, 22 Aug 2022 15:15:02 UTExplains how to remove the CC4 OneDrive Mapper from your network.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8626737&nav=0&referrer=rssFri, 12 Aug 2022 12:10:17 UTProvides a workaround to resolve the issue of being unable to rename computers in RMMC.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8716836&nav=0&referrer=rssTue, 02 Aug 2022 18:30:10 UTProvides a package to remove the 'Reset this PC' recovery option from Windows 10 computers.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8708031&nav=0&referrer=rssThu, 16 Jun 2022 13:20:07 UTExplains how to remove a Hyper-V checkpoint (snapshot). Also includes details on how to remove Hyper-V checkpoints when the option is not available within Hyper-V Manager.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8607796&nav=0&referrer=rssMon, 06 Jun 2022 15:15:15 UTProvides relevant information for CC4 customers on the 'end of life' (EOL) of IE11.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8587300&nav=0&referrer=rssThu, 05 May 2022 14:00:07 UTDescribes the latest update to Intune (Endpoint Manager) to allow the Google Chrome browser to be more easily configured.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8532747&nav=0&referrer=rssWed, 04 May 2022 13:35:06 UTExplains why the error message "An error occurred when retrieving running tasks from Job Manager: Requested Service not found" is displayed when the RMMC Tasks section is expanded.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8532545&nav=0&referrer=rssWed, 27 Apr 2022 13:55:11 UTExplains how to enable Windows Update 'Features on Demand' on a CC4 network to install additional language packs or remote administration.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8521717&nav=0&referrer=rssWed, 27 Apr 2022 10:45:08 UTMicrosoft Office 2019 integration pack fails to install on CC4 Matrix sites due to an issue creating the DNS entry.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8522244&nav=0&referrer=rssTue, 22 Mar 2022 11:00:13 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 455 G8 Notebook PC.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8404626&nav=0&referrer=rssWed, 02 Mar 2022 15:20:07 UTProvides a download of the Release Note for Windows 10 v21H2 on Community Connect 4 (CC4) networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8426265&nav=0&referrer=rssFri, 11 Feb 2022 09:41:30 UTLists the user and computer policy changes that are included in the CC4 Windows 10 v21H2 Client Pack and describes how to add these to the existing custom policies.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8398078&nav=0&referrer=rssTue, 25 Jan 2022 14:07:36 UTProvides information on WSUS 3.0 SP2.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8356342&nav=0&referrer=rssWed, 19 Jan 2022 10:10:11 UTEnables UAC, fixes issues with My Connect and delivers latest Client Security Module on CC4 Access servers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7601302&nav=0&referrer=rssTue, 18 Jan 2022 12:35:10 UTExplains why users get the error message "Application-defined or object-defined error" when trying to use Form Wizard in Microsoft Access 2016.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8337518&nav=0&referrer=rssFri, 14 Jan 2022 10:04:03 UTHow to apply a registry change to prevent Microsoft Edge from automatically opening at each login of a user.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8330352&nav=0&referrer=rssFri, 14 Jan 2022 09:50:06 UTDescribes a situation which has been seen to affect Server 2012 R2 Hyper V hosts whereby following the installation of KB5009624, the virtual machines fail to start.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8331915&nav=0&referrer=rssFri, 14 Jan 2022 09:30:09 UTProvides information about recent updates that may cause DCs (domain controllers) to enter a boot-loop.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8331756&nav=0&referrer=rssMon, 13 Dec 2021 13:20:12 UTInformation on a recently discovered vulnerability in the open-source Java logging library.http://support.rm.com/Support/NewsAndAlerts.asp?cref=NWS8298444&nav=0&referrer=rssFri, 05 Nov 2021 10:30:10 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support for HP ProBook 440 G8 Notebook PC.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8202971&nav=0&referrer=rssMon, 11 Oct 2021 15:10:08 UTProvides the FAQ for Premium Support Network Check.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8156978&nav=0&referrer=rssFri, 01 Oct 2021 12:50:03 UTProvides advice to customers about GPO changes needed to allow printing to work.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8151785&nav=0&referrer=rssFri, 01 Oct 2021 12:45:07 UTAllows printer mappings to work for all the users after the issues with August 2021 (and later) Microsoft updates.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8134870&nav=0&referrer=rssThu, 30 Sep 2021 11:30:19 UTExplains why users are unable to print and receive error code "0x0000011b" when trying to connect to a network printer.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8143750&nav=0&referrer=rssMon, 20 Sep 2021 16:25:09 UTProvides advice to customers about a junction point issue with new builds.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8117227&nav=0&referrer=rssFri, 03 Sep 2021 09:35:08 UTA download to install updated drivers for use during computer builds on Community Connect 4 (CC4) networks. This driver update provides driver support to all computers.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN8094752&nav=0&referrer=rssWed, 18 Aug 2021 13:15:09 UTDescribes the FragAttacks vulnerability that affects all Wi-Fi devices.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC8073395&nav=0&referrer=rss