http://support.rm.com/supportKeep current with all new RM Support Online Community Connect 4 | Applications Articlesen-gb240Wed, 24 Mar 2021 10:55:07 UTExplains why the Microsoft Teams desktop app displays the banner message "To keep using Teams, download the latest update".http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7807902&nav=0&referrer=rssTue, 23 Mar 2021 18:05:07 UTExplains why the Microsoft Teams desktop app can have large cache files.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7762045&nav=0&referrer=rssTue, 23 Mar 2021 17:40:07 UTExplains why the Microsoft Teams desktop app displays the banner message "Teams needs an update".http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7761854&nav=0&referrer=rssMon, 01 Mar 2021 12:20:09 UTExplains how to update the Microsoft Office Pro Plus 2019 volume licence key.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7755719&nav=0&referrer=rssWed, 17 Feb 2021 17:00:14 UTProvides User Guide, Release Note and Quick Start guides for RM Tutor 6.1 v4.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN7692475&nav=0&referrer=rssSun, 17 Jan 2021 00:00:00 UTExplains why the Microsoft Teams desktop app displays the banner message "Looks like you're using an old version of Teams".http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7681852&nav=0&referrer=rssWed, 13 Jan 2021 00:00:00 UTProvides the logfile locations for general troubleshooting.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7679669&nav=0&referrer=rssFri, 17 Jan 2020 11:00:08 UTMS Office Pro Plus 2019 64 bit client integration package is failing to activate on install. Users are being prompted for activation on first run of the product. Activation then succeeds.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7140679&nav=0&referrer=rssWed, 11 Dec 2019 10:50:04 UTProvides the instructions for downloading and installing Microsoft Teams for Community Connect 4 networks.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7109139&nav=0&referrer=rssMon, 25 Nov 2019 10:30:07 UTThe CC4 Microsoft Office 'Click-To-Run' packages can fail to install if the download from the content store fails. This, in turn, can affect builds to locations where the Office package is allocated.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC7076136&nav=0&referrer=rssFri, 22 Feb 2019 10:05:07 UTUser Experience Virtualisation (UEV) settings change frequently and are captured by the Network Recycle Bin (NRB) causing it to fill up.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6678854&nav=0&referrer=rssThu, 08 Nov 2018 13:51:56 UTDetails on Oracle VirtualBox vulnerability in Intel E1000 adaptor.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6518544&nav=0&referrer=rssTue, 30 Oct 2018 10:55:13 UTInstructions for downloading and installing Microsoft .NET Framework 4.7.2 for Community Connect 4 networks.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6473714&nav=0&referrer=rssWed, 10 Oct 2018 09:55:06 UTProvides User Guide, Release Note and Quick Start guides for RM Tutor 6.1 v3.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN6470138&nav=0&referrer=rssWed, 10 Oct 2018 09:10:07 UTWorkaround to allow non-admin users to run Client Configurator for RM Tutor 6.1 v3.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6382314&nav=0&referrer=rssTue, 09 Oct 2018 14:45:11 UTDetails why the RM Tutor freezes on the Start menu of a shared computer.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6464174&nav=0&referrer=rssThu, 21 Jun 2018 12:45:15 UTDetails why the error "We could not map your OneDrive" is displayed for Hwb Cymru users at Welsh schools when using CC4 One Drive Mapper.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6310373&nav=0&referrer=rssThu, 29 Mar 2018 14:30:12 UTWhen importing a CC4 package or MSI package into the RM Management Console (RMMC) to use in CC4 package deployment, the import fails with Unknown Error, Error 13 or Error 99.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6188972&nav=0&referrer=rssFri, 26 Jan 2018 14:35:14 UTDescribes how to resolve an issue when configuring Broadcast Address registry policies for RM Tutor 6.1.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC6057740&nav=0&referrer=rssFri, 27 Oct 2017 15:40:05 UTDescribes how to identify which version of RM Tutor is installed on your CC4 network.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC5938071&nav=0&referrer=rssTue, 20 Sep 2016 12:45:29 UTExplains why an error message "Error while loading prediction database" is displayed while running Clicker 7 on a Community Connect 4 network.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC5333882&nav=0&referrer=rssTue, 05 Jul 2016 13:45:36 UTThe RM Tutor 6.1 Mobile Device Licensing Tool allows RM Tutor 6.1 to connect to iOS, Android and Chrome mobile devices.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN4787789&nav=0&referrer=rssThu, 25 Feb 2016 08:45:07 UTAn index article with links to CC4 packaging articles, guides and troubleshooting articles.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC5030996&nav=0&referrer=rssTue, 23 Feb 2016 16:45:29 UTProvides a download containing the package to update MAK for Microsoft Office 2016 and also the instructions to install the package and how to import it into the RM Management Console (RMMC).http://support.rm.com/Support/GeneralDownload.asp?cref=DWN4903132&nav=0&referrer=rssFri, 12 Feb 2016 14:20:07 UTProvides the steps to disable Presenter View for all users as default in Microsoft PowerPoint 2013/2016 on a Community Connect 4 (CC4) network.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC4996955&nav=0&referrer=rssMon, 04 Jan 2016 11:02:01 UTA download of the Release Note for the Office 2016 Integration Pack for CC4.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN4924254&nav=0&referrer=rssWed, 23 Sep 2015 10:34:01 UTDetails how to update the Multiple Activation Key (MAK) for Microsoft Office 2010 and Office 2013 without removing or uninstalling the existing packages.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN4732057&nav=0&referrer=rssTue, 05 May 2015 16:34:02 UTProvides information about a manual process that can be used to recover a failed CC4 core upgrade.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC4523113&nav=0&referrer=rssFri, 06 Mar 2015 13:02:01 UTDescribes the RM Tutor 6.1 client and control user registry policies and options with their default values for standard user types.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN4427111&nav=0&referrer=rssTue, 16 Dec 2014 16:30:02 UTProvides download and instructions for installing Microsoft .NET Framework 4.5.2 for Community Connect 4 networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN4216950&nav=0&referrer=rssThu, 17 Jul 2014 12:08:01 UTDescribes how to use 'Name and Connectivity Server' to locate and connect to student computers in LAN/wireless LAN environments, particularly where students move with their notebooks from class to class.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC3933507&nav=0&referrer=rssThu, 19 Jun 2014 13:52:01 UTProvides information about the RM Support position for CC4 components on a CoP network.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC3857238&nav=0&referrer=rssFri, 06 Jun 2014 13:08:01 UTProvides a new version of the 'RM Visual Studio dotNet C Runtime Updater' package (v4.3.439.0) for 8.1 Community Connect 4 (CC4) build client networks.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN3884994&nav=0&referrer=rssWed, 30 Apr 2014 13:40:02 UTThe Release Note gives installation, usage and troubleshooting information for RM Network Recycle Bin. The Quick Start guide gives brief end user instructions for deleting and recovering files from RM Network Recycle Bin.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN3878446&nav=0&referrer=rssMon, 17 Mar 2014 12:46:01 UTExplains the process to import an MSU file into the RM Management Console (RMMC).http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC3809017&nav=0&referrer=rssThu, 20 Feb 2014 16:20:01 UTDescribes how to use the support tool provided with RM Tutor 6.1 to gather detailed information from the Tutor Control or student computer, should you encounter an issue.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC3770828&nav=0&referrer=rssWed, 12 Feb 2014 13:48:10 UTExplains why an error message "Run-time error '91': Object variable or With block variable not set" is displayed while running the RM Installation Assistant.exe for installing RM applications on a Community Connect 4 network.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC3750729&nav=0&referrer=rssTue, 22 Oct 2013 13:54:03 UTDescribes how to install the Integration Pack products for Adobe Creative Suite 6 on a Community Connect 4 network.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN3558414&nav=0&referrer=rssThu, 08 Aug 2013 13:48:02 UTProvides a new version of the RM Outlook profile setup package (v1.11.0.0) which allows auto configuration of Microsoft Outlook 2013.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN3438348&nav=0&referrer=rssWed, 26 Jun 2013 09:10:01 UTA download of the Release Note for the Microsoft Office 2013 Integration Pack.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN3367713&nav=0&referrer=rssTue, 25 Jun 2013 12:50:00 UTProvides a download containing an overview of the new features in RM Tutor 6.http://support.rm.com/Support/GeneralDownload.asp?cref=DWN2987454&nav=0&referrer=rssWed, 08 May 2013 11:44:00 UTOutlines the steps you will need to take to allow Microsoft Office 2013 to run through a proxy server so the logon prompt no longer appears.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC3283140&nav=0&referrer=rssThu, 07 Mar 2013 12:28:01 UTGives instructions for using the RM Management Console to configure RM Tutor 6 or RM Tutor 6.1 for subnet browsing (VLANs).http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC3167582&nav=0&referrer=rssWed, 27 Feb 2013 14:00:01 UTDescribes the additional steps that may be required to give access to RM Tutor 6.1 for staff in custom security groups.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC2993900&nav=0&referrer=rssWed, 27 Feb 2013 13:54:00 UTDescribes how to make the RM Tutor 6/6.1 Tech Console available to users who are not system administrators.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC2982423&nav=0&referrer=rssWed, 27 Feb 2013 13:36:00 UTDescribes how to enable students to send help requests in RM Tutor 6.1.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC2993902&nav=0&referrer=rssWed, 27 Feb 2013 13:34:01 UTProvides details of the firewall exception rules required by RM Tutor 6.1.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC2981633&nav=0&referrer=rssWed, 27 Feb 2013 13:26:02 UTProvides instructions for using the RM Management Console to configure RM Tutor 6/6.1 registry policies.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC2987237&nav=0&referrer=rssTue, 26 Feb 2013 13:52:01 UTProvides recommendation and guidelines on how to keep your RM Tutor installation secure and functioning.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC2987503&nav=0&referrer=rssTue, 26 Feb 2013 13:50:01 UTDescribes how to secure RM Tutor to prevent unauthorised access.http://support.rm.com/Support/TechnicalArticle.asp?cref=TEC2987594&nav=0&referrer=rss