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Hewlett Packard support and warranty procedures for non H.E. NDNA scheme customers
Published Date : 09 Apr 2010   Last Updated : 11 Jun 2013   Content Ref: TEC1655845  





Requirements

Support and warranty for HP Desktop and Mobile is handled directly with the manufacturer.

Details of how to contact HP can be found below:
http://www8.hp.com/uk/en/contact-hp/contact.html

Drivers can be downloaded from the HP business support centre. You need to register to receive information on products relevant to you!
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp

HP backup and recovery manager

Recovery disks are not shipped with HP products. Instead, the units come with the HP Backup and Recovery Manager (which can be used to create disks) and a restore partition. Please see the links below:

http://h20331.www2.hp.com/hpsub/cache/312352-0-0-225-121.html
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=4220443&prodTypeId=321957&objectID=c02680753

If a disk has not been created, or the recovery partition has been overwritten, please contact the HP UK support line on 0845 161 00 30.

HP warranty checker

Please use the link to the HP warranty check below, to check the warranty entitlement before calling RM or HP:
http://www13.itrc.hp.com/service/ewarranty/warrantyInput.do

HP Support: 0845 161 0030
Opening hours: Mon - Fri 08.00 - 18.00



Other Useful Articles

Hewlett Packard support and warranty procedures for HE NDNA (National Desktop and Notebook Agreement) scheme (TEC3338898)

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Document Keywords: 1655845


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