RM Logo
Technical Rating: 
Support Home PageSupport
Print This PagePrint This Page
Add to 'My Library' Add to 'My Library'

How to raise an Internet Services Change Request via Support Online
Published Date : 05 Sep 2014   Last Updated : 29 Mar 2018   Content Ref: TEC4074128  


How to log an Internet Services Change Request via Support Online
  1. Log on to the http://www.rm.com/Support/DiagQuizGroupList.asp page using the Support Online username and password.
    Note: If you don't have a username, please send an email to customerprofiles@rm.com to get the required access rights.
  2. Under Standard Service Call, click Internet Services Change Request.
Image showing Internet Services Change Request

Types of changes

Once you have selected the option, you can see a list of options to request a change with us, as shown in the image below.

Image showing the types of changes

Select the specific change request

Based on the change requirement, select the required change request option from the list below:

  • Apple Service
  • Google Apps
  • Meraki Systems Manager
  • Office 365
  • Additional IP Addresses
  • DNS Change
  • Firewall Change
  • Generic Change Request
  • DNS - Add, modify or remove records
  • DNS - Transfer a Zone to SWGfL
  • DNS - Request a list of DNS records
  • Firewall - Inbound/Outbound Access
  • IP Increase
  • Bespoke Change Request
  • Installation Acceptance Test

For example: To raise a firewall change to access Apple Services from the school network, follow the steps below:

  1. Click the Apple Services option.
Image showing the Apple Services option

  1. Enter the details for the firewall change (usually the source IP address/range) and click Next.
Image showing Next

  1. In the 'Log a Support Call' window, enter the necessary issue details and Click Submit.
Image showing Submit

A window will appear showing the service call reference number and if any files or documents need to be uploaded, use the Upload Files option.

Note: You should note down the service call number for future reference.

Did the information in this article help answer your question?
Please add any comments about this article in the box below. If you answered No then it is important you tell us why so that we can change the article if required. We can only respond if you log in to the RM Support website or provide your contact details. Note: If you need help with a technical query, please log a call online or telephone our support team.
Thank you for your feedback, which is sent directly to the RM Knowledge team. We address every message received with the intention of improving our Knowledge Library articles. If you have an unresolved technical issue, please contact RM Support.

If this article has not helped provide a solution then it is also possible to log a call...

Document Keywords: support online, sol

Please read - important disclaimer information.
http://www.rm.com/_RMVirtual/Includes/csredirect.asp?cref=&title=Standard Content Disclaimer

Top Of PageTop of page