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Support for StarTech products
Published Date : 29 May 2012   Last Updated : 16 Nov 2016   Content Ref: TEC2685376  





Procedure

Ingram Micro provides support for StarTech products. If you need help or advice, please use the following channels:

Manufacturer: StarTech
Website URL: http://uk.startech.com/Support

Dead on Arrival (DOA) management

First contact in case of DOA: Reseller
Period of DOA: 30 days
Procedure of DOA: Customer to contact Ingram Micro. Ingram Micro issues Return Merchandise Authorisation (RMA) and on a quarterly basis, they will return the faulty product to StarTech.

Warranty management

First contact in case of warranty claim: Ingram Micro
Period of warranty: This will depend on the type of warranty the product holds. Please check the table below for the type of warranty for different StarTech products. 

Product

Type of warranty

Cables and accessories Lifetime warranty
Cards Lifetime warranty
USB hubs, card readers and extenders One year warranty
Computer cases Two year warranty
Notebook power supplies One year warranty
Drive parts/removable storage One year warranty
Fans and coolers One year warranty
Screws and fasteners One year warranty
Internal PC speakers One year warranty
CPU adapters 1-2 year warranty
Computer batteries One year warranty
PC repair tools One year warranty
KVM switches One year warranty
Network switches Two year warranty
Video/AV switches One year warranty
Video and media converters 1-2 year warranty
Video extenders One year warranty
Routers Two year warranty
Splitters One year warranty

Procedure for warranty claim

  • Claim within 30 days - End customer to contact their reseller, who will in turn contact Ingram Micro.
  • Claim after 30 days - End customer can contact StarTech.com directly and fill out an RMA form for direct replacements.

Notes:

  • For incorrect products: For RMA requests regarding incorrect products (i.e. products that do not match the box label), photos may be required for review. Customer can contact StarTech directly to arrange for a direct replacement.
  • For any faulty or non-faulty products being returned for credit, the customer will have to go through Ingram Micro returns to claim their credit. When Ingram Micro has received the faulty/incorrect product back from the customer, Ingram Micro will contact StarTech.com (on a quarterly basis) to obtain an RMA number to send the products back. When the products are received, StarTech.com will issue a credit to Ingram Micro.

Procedure for technical support and potential RMA

You need to first confirm if an RMA is required by contacting a technical support engineer. The following options are available for requesting technical support:

  • Freephone support - 0800 169 0408
    Note: Please press 2 for technical support.

The technician will guide you through and advise if an RMA is required, they will generally give a reference number or contact name for the RMA application.

To apply for an RMA, you just need to submit an online application by clicking the link below:
https://uk.startech.com/RMAForm
Once submitted, our RMA team will review and communicate with you directly.



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Document Keywords: DOA, Laptop, Notebook, HP Support, DOA Process, warranty check, serial number, convertable, hardware, 2685376, star tech, star-tech


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