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Community Connect 3

RM Support Services

Providing comprehensive technical support for your school.


As a valued customer of RM, we want you to have a positive experience of the educational ICT products that we produce. Whether you need help answering technical questions or advice on how to develop your network resources, you can be assured that we'll be here to help you. From these pages, you will be able to find information about the range of RM support services and more detailed information on the products we commit to supporting and to what level.

  Primary Support Services
   The range of support products designed for our Primary customers.

  Secondary Support Services
   The range of support products designed for our Secondary customers.

  Community Connect 3™ Support Brochure 
   A printable summary of our Community Connect 3 support offerings with our current prices.

  Lifelong Learning Support Services 
   The range of support products designed for Further and Higher education customers.

  Community Connect Service Definitions 
   A summary of the level of support you can expect to receive under our Community Connect 3 support contracts.

  RM Networks product support lifecycle 
   A road map detailing how long we will be providing support and critical updates for our key products.

  RM Support Services Terms and Conditions (in adobe acrobat format)
   The general terms and conditions for all of our services.

  RM Support Services Terms and Conditions for the Kaleidos Learning Platform (in adobe acrobat format)
   The specific terms and conditions for our Kaleidos Learning Platform services.

  Third Party Products 
   Some manufacturers prefer you to contact them directly.

  RM SystemCare Terms and Conditions