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How do I log a call with RM Support?

Here's how

RM Support is available Monday - Friday 08.00 - 18.00 (excluding bank holidays) though you can raise a support call with us online anytime, 24 hours a day, 365 days of the year.

Log a call online

Using our Support Online service you can raise your call with us at any time convenient to you. We aim to respond during the working day within four hours. Our online call logging system is tailored to your establishment so you will need to log in. (If you have not yet registered with RM then please see 'How do I get a username and password?' below).

1. Click on the LOG A SUPPORT CALL link at www.rm.com/support
2. Click on the 'Log a Call' link on the right-hand side.

Phone RM Technical Support

Telephone: 0845 404 0000

Opening hours: Mon - Fri 08.00 - 18.00

Please have your customer ID number ready.

Live Chat

Customers with a network support contract can use our Live Chat service to chat with an RM Support engineer. Click here for details.

Please note:

Some RM customers (for example if you are an RM Managed Service customer) may have alternative arrangements for logging a support call. You will have been notified of these. Please close this window and log on to obtain your personalised details.

How do I get a username and password?

  1. Browse to www.rm.com and register.

Please note: To maintain our quality standards we may randomly monitor and record calls to enable us to provide our customers with the highest level of service.

Other enquiries

If you are calling about a product manufactured by someone other than RM, please check the third-party contact list first. Certain manufacturers prefer you to contact them directly.

For all TTS products, please contact TTS Customer Service on 0800 318 686.

If you have a non-technical query then please contact our General Enquiries team. Telephone: 08450 700 300.

Opening hours: Mon - Fri 08.00 - 18.00 (Excluding Bank Holidays)

Please note: To maintain our quality standards we may randomly monitor and record calls to enable us to provide our customers with the highest level of service.

RM Support Services

Ensuring the success & sustainability of your ICT solutions

An RM Support Services contract offers your establishment access (by telephone helpdesk and online) to over 400 technical experts - it's the perfect way to extend, and back up, your ICT.  

We also offer lots of additional support services; such as non-RM product support (Microsoft® Networks), technical seminars and training, click here to find out more!

Alternatively, please call us on 08450 700 300 to discuss your requirements.

Have your say

Your feedback about our products and services is invaluable so please contact us and let us know what you think about our products and services.